Article
An exploratory study of outsourcing 3PL services: an Australian perspective
Over the last two decades, a large number of studies have been conducted in the field of outsourcing third-party logistics (3PL) services and the field is growing. The purpose of this paper is to examine the extent to which 3PL services are outsourced by Australian firms. Specifically, it investigates the motivation for outsourcing, the average length of 3PL contracts, types of logistics services used and the impact of the use of outsourcing logistics services on customer satisfaction, logistics costs and employee morale of the user companies.
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