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Article

Business development with electronic commerce: refinement and repositioning

Niklas Aldin - Nama Orang; Per-Olof Brehmer - Nama Orang; Anders Johansson - Nama Orang;

Electronic commerce enables business development for marketing channel intermediaries and strengthens their existing operations and strategic management. This research shows that electronic commerce provides stepwise business development refinement and repositioning in the form of process change and increased customer service. Based on marketing and logistics literature, a business development model with three developmental phases is proposed in this paper. The findings are based on the electronic commerce development of three intermediaries providing industrial products and services in the northern European market. Refinement is achieved through a focus on activities for internal efficiency, and through changing processes for increased integration, shorter time and lower costs. Repositioning involves extended focus on service improvements, image and customer tailored services. It is found that electronic commerce has not radically reshaped and developed the role of marketing channel intermediaries. Instead, it has strengthened existing business. Future electronic commerce efforts need to be viewed in a business wide development context, including structural change and reaching new segments or markets, to utilise fully the development potential of electronic commerce.


Ketersediaan
#
IPC Corporate University Library ATC LO JOH b C.1
ATC1601711
Tersedia
Informasi Detail
Judul Seri
Business Process Management Journal
No. Panggil
ATC LO JOH b
Penerbit
Sweden : Emerald Insight., 2004
Deskripsi Fisik
21 p .
Bahasa
English
ISBN/ISSN
-
Klasifikasi
LO
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
online resource
Edisi
Vol. 10 No. 1, 2004 pp. 44-62
Subjek
Marketing
Business Development
Logistics
Electronic Commerce
Scandinavia
Channel flow
Info Detail Spesifik
-
Pernyataan Tanggungjawab
Anders Johansson
Versi lain/terkait
JudulEdisiBahasa
Business development with electronic commerce: refinement and repositioningVol. 10 No. 1, 2004 pp. 44-62en
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PT Pendidikan Maritim dan Logistik Indonesia (PMLI) berdiri pada 10 Juli 2013, berdasarkan Akta Pendirian No. 26 Tanggal 10 Juli 2013 dan Akta Kementerian Hukum dan Hak Asasi Manusia No. AHU-45955.AH.01.01 tahun 2013.

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