Article

Case study: managing for total quality of logistics services in the supply chain

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Presents an analysis of the total quality management (TQM) system of a logistics service provider operating in a supply chain context. The company can achieve on-going improvement in its services cost-effectively through efficient use of information system and teamwork. Following the strategy of case study research, analytical generalisation is made with respect to the multiple roles of the logistics service provider in determining its relationships with internal and external customers and in setting service goals; the intensive use of information in facilitating and monitoring logistics service operations, which in turn determines the competitive advantage of the service provider; essence of people-based management and how that promotes interactions in teamwork, trust building and flexibility in meeting changing goals and process requirements; and alliance leadership and its potential to empower teams to innovate and upgrade total quality service in turbulent environments.

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Ketersediaan

Informasi Detail

Judul Seri

Logistics Information Management

No. Panggil

ATC LO WON c

Penerbit

Hongkong : Emerald Insight., 1998

Deskripsi Fisik

8 p.

Bahasa

English

ISBN/ISSN

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Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Volume 11 · Number 5 · 1998 · 324–329

Subjek

Logistics
Supply Chain
Case study

Info Detail Spesifik

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Pernyataan Tanggungjawab

Alfred Wong

Versi lain/terkait

Lampiran Berkas

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