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Assessing the maximum level of customer satisfaction in grocery stores: A comparison between Spain and the USA

This paper aims to establish the main factors that underlie store attributes, to examine which exert the greatest influences on the achievement of a maximum level of customer satisfaction. This study seeks to determine if there are significant differences not only in the factor compositions but also in their influence on customer satisfaction, depending on the country of residence of focal customers.

Ketersediaan
#
IPC Corporate University Library ATC LO CAS a C.1
ATC1601731
Tersedia
Informasi Detail
Judul Seri
International Journal of Retail & Distribution Management
No. Panggil
ATC LO CAS a
Penerbit
USA : Emerald Insight.,
Deskripsi Fisik
20 p.
Bahasa
English
ISBN/ISSN
-
Klasifikasi
LO
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
online resource
Edisi
Vol. 39 No. 7, 2011 pp. 504-521
Subjek
Customer satisfaction
United States of America
Spain
Grocery stores
Store attribute perceptions
Different countries
Info Detail Spesifik
-
Pernyataan Tanggungjawab
Versi lain/terkait
Lampiran Berkas
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