Article

Closing the supply chain loop: reengineering the returns channel process

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Business process reengineering applied to the returns channel is becoming increasingly important as a result of marketplace requirements for productivity and customer satisfaction. This article provides an overview of a reengineering approach to “reverse logistics” and presents methodologies which may be helpful to management. Several examples from the literature are provided as illustrations of issues involved in reengineering the returns channel process and measuring return to available (RTA). The core processes of the Xerox Business Process Architecture (XBPA) are studied to identify the issues involved with solving the business issue by process rather than with functional strategies. Issues associated with business problem benchmarking as an input to reengineering and the key aspects of managing by process are also presented.

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Ketersediaan

Informasi Detail

Judul Seri

The International Journal of Logistics Management

No. Panggil

ATC LO CLE c

Penerbit

United Kingdom : Emerald Insight., 1997

Deskripsi Fisik

14 p.

Bahasa

English

ISBN/ISSN

-

Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 8 Issue: 1, pp.75-86

Subjek

Benchmarking
Reverse Logistics
Environment

Info Detail Spesifik

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Pernyataan Tanggungjawab

John A. Clendenin

Versi lain/terkait

Lampiran Berkas

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