Article

Consultant and client - working together?

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Examines both consultant and client perceptions of the consulting relationship, focusing on internal process consultants and a sample of their clients. Employs a procedure based on repertory grid technique to elicit dimensions of client‐consultant relationships from 22 consultants and 16 of their clients within a major UK company. Develops a questionnaire in order to determine the importance and frequency of these dimensions, and also to investigate any perceived differences between the views of clients and consultants. Dimensions fell within four broad categories: clients’ skills and behaviours; consultants’ skills and behaviours; contract details or the logistics of the project; and dimensions focusing specifically on the client‐consultant relationship. Clients focused particularly on the contract details, placing less emphasis on the importance of either their own skills and behaviours or the relationship they formed with the consultant. Consultants, on the other hand, viewed relationship building as most important. Makes recommendations for establishing and enhancing client‐consultant relationships.

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Ketersediaan

Informasi Detail

Judul Seri

Journal of Managerial Psychology

No. Panggil

ATC LO WES c

Penerbit

United Kingdom : Emerald Insight., 1996

Deskripsi Fisik

12 p.

Bahasa

English

ISBN/ISSN

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Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 11 No. 6, 1996, pp. 40-49

Subjek

Organizational Development
Management
Clients
Consultancies

Info Detail Spesifik

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Pernyataan Tanggungjawab

Michael A. West

Versi lain/terkait

Lampiran Berkas

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