Creating a new culture: the CERT challenge | PELINDO LIBRARY & KNOWLEDGE CENTER

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Article

Creating a new culture: the CERT challenge

Michael Lainas - Nama Orang;

Drawing on the experience gained from the recent turnaround of fortunes at The CERT Group, describes the key role of customer service and the challenges associated with establishing a service culture in one of the UK's leading third party logistics providers. The process was so successful that the company branded it success with service'', thereby helping internal staff buy into the company's mission and live the company's mission, as well as delivering direct benefits to the company's bottom line, by assisting customer retention and winning new business.

Ketersediaan

IPC Corporate University Library ATC LO LAI c C.1

ATC1601809

Tersedia

Informasi Detail

Judul Seri: Supply Chain Management: An International Journal
No. Panggil: ATC LO LAI c
Penerbit: United Kingdom : Emerald Insight., 1999
Deskripsi Fisik: 7 p.
Bahasa: English
ISBN/ISSN: -
Klasifikasi: LO
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Volume 4 . Number 5 . 1999 . pp. 226±230
Subjek: Organizational Change
Organizational structures
Customer service
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Michael Lainas

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