Creative customer service management | PELINDO LIBRARY & KNOWLEDGE CENTER

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Article

Creative customer service management

Frances Gaither Tucker - Nama Orang;

The term “customer service” is used today in the field of logistics management to describe a host of different but critically interrelated activities. Some authors view customer service as all activities which bind a corporation and its customers together to further a sales relationship. Other authors view customer service as a package of measurable activities which provide utility to customers or optimum levels of service.

Ketersediaan

IPC Corporate University Library ATC LO GAI c C.1

ATC1601811

Tersedia

Informasi Detail

Judul Seri: International Journal of Physical Distribution & Logistics Management
No. Panggil: ATC LO GAI c
Penerbit: United Kingdom : Emerald Insight., 1993
Deskripsi Fisik: 11 p.
Bahasa: English
ISBN/ISSN: -
Klasifikasi: LO
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 24 No. 4, 1994, pp. 32-40
Subjek: Customers
Costumer Services Management
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Frances Gaither Tucker

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