Article
Customer care and logistics at Pitney Bowes: a personal view
Discusses customer care as a vital ingredient of Pitney Bowes′ success – keeping the customer totally satisfied and the importance of staff training, especially for pre‐empting potential problems and handling the computer system. Sees the supply chain as a fundamental element of the customer satisfaction programme.
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Managing logistics and supply chain challenges : singapore insights and perspectives | en | |
Transportation systems in Hong Kong and Southern China: A manufacturing industries perspective | Vol. 26 Iss 10 pp. 46 - 59 | en |