Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet

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Article

Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet

Tammo H.A. Bijmolt - Nama Orang; Eelko K.R.E. Huizingh - Nama Orang; Adriana Krawczyk - Nama Orang;

The purpose of this paper is to investigate the impact of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase through internet channels.

Ketersediaan

IPC Corporate University Library ATC LO KRA e

ATC1601904

Tersedia

Informasi Detail

Judul Seri: Internet Research
No. Panggil: ATC LO KRA e
Penerbit: Netherlands : Emerald Insight., 2014
Deskripsi Fisik: 22 p.
Bahasa: English
ISBN/ISSN: -
Klasifikasi: LO
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 24 No. 5, 2014 pp. 608-628
Subjek: Consumer satisfaction
Service recovery
Online purchase behaviour
Complaint behaviour
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Adriana Krawczyk

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