Article
Embracing sustainability: Information technology and the strategic leveraging of operations in third-party logistics
Resource-based view proposes that possessing valuable, rare information technology (IT) resources that competitors cannot easily reproduce or replicate provides a competitive advantage, but mere ownership of such resources is no guarantee of competitiveness. There is a need also for a strategy paradigm that embraces the wider concerns of social and environmental sustainability as pressing issues of the twenty-first century. “Operations-as-marketing” is a proven value-chain based paradigm that calls for transforming operations from merely focusing on internal efficiency into a potent strategic marketing weapon, precisely targeted toward fulfilling customers’ needs. Many leading companies have discovered latent economic benefits from adopting the tenets of corporate sustainability. By first establishing that corporate sustainability translates commercially into customer-centric, lean productivity, the paper examines the potential mediating role of an “operations-as-marketing” strategy in framing IT investment decisions.
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