Article
Exploring the effects of information quality change in road transport operations
The information system (IS) literature has previously emphasized the positive contribution of IT-enabled quality information on decision making and firm performance, particularly when firms operate in highly competitive and uncertain settings. Yet, our understanding of how such information potentially transforms transport operations and generates improvements in organizational performance is limited. In response, the authors conduct an exploratory comparative case study of three transport firms that have introduced the global positioning system (GPS) in their operations. The purpose of this paper is to focus on assessing changes in transport operations due to the use of the quality information GPS provides and the link between these changes and organizational benefits.
Judul | Edisi | Bahasa |
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Balanced system for knowledge process management in SMEs | Vol. 22 No. 1/2, 2009 pp. 36-50 | en |