Article

Incremental and breakthrough process improvement: an integrative framework

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The total quality management (TQM) revolution of the 1980s and recent emergence of business reengineering (RE) has shifted the focus of quality improvement efforts from individual products to processes which lead to the creation and supply of these products. The literature, however, lacks a comprehensive framework for process improvement. In this paper, we present a seven‐dimension framework of process quality. These dimensions are explained with illustrations of three important business processes: logistics, order fulfillment, and new product development. These dimensions are further used to develop a model for long‐term improvement in a business process. The model proposes a blend of breakthrough improvements (B‐I) achieved through RE and incremental improvements (I‐I) realized through TQM. Furthermore, it provides a framework for improving the quality of the process along the seven dimensions in the context of B‐I and I‐I. Finally, implications of this work for the theory and practice of business process improvements are discussed.

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Ketersediaan

Informasi Detail

Judul Seri

The International Journal of Logistics Management

No. Panggil

ATC LO WAL i

Penerbit

USA : Emerald Insight., 1994

Deskripsi Fisik

16 p .

Bahasa

English

ISBN/ISSN

-

Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 5 Issue: 1, pp.19-32

Subjek

Distribution Management
Product development
Process efficiency
Quality improvement

Info Detail Spesifik

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Pernyataan Tanggungjawab

Matthew A. Waller

Versi lain/terkait

Lampiran Berkas

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