Internal service quality: Determinants of distribution center performance

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Article

Internal service quality: Determinants of distribution center performance

Scott B. Keller - Nama Orang; M. Douglas Voss - Nama Orang; Roger J. Calantone - Nama Orang;

This work seeks to examine how front-line employee performance and interdepartmental customer orientation affect the service, supply chain, and financial performance of US distribution centers.

Ketersediaan

IPC Corporate University Library ATC LO KEL i C.1

ATC1602150

Tersedia

Informasi Detail

Judul Seri: International Journal of Physical Distribution & Logistics Management
No. Panggil: ATC LO KEL i
Penerbit: USA : Emerald Insight., 2005
Deskripsi Fisik: 19 p.
Bahasa: English
ISBN/ISSN: -
Klasifikasi: LO
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 35 No. 3, 2005 pp. 161-176
Subjek: Supply Chain Management
Service levels
Operations and production management
Production services
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Scott B. Keller

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