Looking at customer service in a drinks company | PELINDO LIBRARY & KNOWLEDGE CENTER

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Article

Looking at customer service in a drinks company

Alberto G. Canen - Nama Orang; Norman L. Lawrie - Nama Orang;

Describes a study undertaken for a major Scottish drinks company. The company believed that the quality of service to its customers had declined in the course of merger and rationalization. Presents the background of the company and describes relevant company procedures in outline. Also describes the recommendations made and presents top management reports with measures of customer service. Discusses issues concerning implementation.

Ketersediaan

IPC Corporate University Library ATC LO LAW l C.1

ATC1602217

Tersedia

Informasi Detail

Judul Seri: Logistics Information Management
No. Panggil: ATC LO LAW l
Penerbit: United Kingdom : Emerald Insight., 1995
Deskripsi Fisik: 6 p .
Bahasa: English
ISBN/ISSN: -
Klasifikasi: LO
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 8 Issue: 1, pp.13-16
Subjek: Logistics
Performance Measurement
Customer service
Agents
Drinks industry
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Norman L. Lawrie

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