Market competitiveness and quality performance in high-contact service industries

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Article

Market competitiveness and quality performance in high-contact service industries

Peter K.C. Lee - Nama Orang; Rachel W.Y. Yee - Nama Orang; Andy C.L. Yeung - Nama Orang; T.C. Edwin Cheng - Nama Orang;

The purpose of this paper is to explore conceptually and examine empirically the impact of market competitiveness on employee satisfaction, service quality, and customer satisfaction in high-contact service industries.

Ketersediaan

IPC Corporate University Library ATC LO CHE m C.1

ATC1602225

Tersedia

Informasi Detail

Judul Seri: Industrial Management & Data Systems
No. Panggil: ATC LO CHE m
Penerbit: Hongkong : Emerald Insight., 2013
Deskripsi Fisik: 18 p.
Bahasa: English
ISBN/ISSN: -
Klasifikasi: LO
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 113 No. 4, 2013 pp. 573-588
Subjek: Service Quality
Customer services quality
Service Industries
Customer satisfaction
Market competitiveness
Info Detail Spesifik: -
Pernyataan Tanggungjawab: T.C. Edwin Cheng

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