Article

Measuring delivery process performance

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The focus on reengineering in the early 1990s, and the more recent emphasis on process management and change management have increased both practitioners and researchers interest in the issues of measuring processes. The contradictory results of process change projects reported in the literature and our observations from research suggest conflicting requirements for measurement systems. In this article, we review process measurement schemes with particular emphasis on the measures of time, quality, costs and efficiency. With five case studies, we illustrate process structures and related measurements for both customized and standardized deliveries. A framework for setting objectives for different process types is proposed. The result is a normative scheme for different processes that suggests ways to set meaningful objectives for time, quality, costs and efficiency. Finally, conclusions and implications are presented.

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Ketersediaan

Informasi Detail

Judul Seri

The International Journal of Logistics Management

No. Panggil

ATC LO KAL m

Penerbit

Taiwan : Emerald Insight., 2002

Deskripsi Fisik

15 p.

Bahasa

English

ISBN/ISSN

-

Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 11 Issue: 1, pp.75-88

Subjek

Logistics
Performance Measurement
Delivery
Process efficiency

Info Detail Spesifik

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Pernyataan Tanggungjawab

Jukka Kallio

Versi lain/terkait

Lampiran Berkas

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