Article
Measuring the impacts of welfare service innovations
Earlier research highlights the need for the welfare service sector to measure the impacts of their services. However, it seems that the welfare services lack measures to show their long-term effects and impacts. This paper aims to present a framework to measure the multidimensional impacts of welfare service innovations and report the empirical results from two case studies.
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Performance measurement in humanitarian logistics: a customer-oriented approach | Vol. 4 No. 2, 2014 | en |