Article

Return handling: an exploratory study with nine retailer warehouses

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Already for a long time retailers have taken back products. In this paper we explore the factors contributing to the decision of combining vs separating inbound and outbound flows during the return handling process. We do so through a comparative analysis of the operations in nine retailer warehouses, which can be divided into three groups: food retailers, non‐food store chains and mail order companies. We identify both aggravating factors and facilitating actions for return handling. Furthermore, we bring about recommendations for practice. At the end we put forward propositions that are useful in feeding studies on return handling efficiency. In particular, we conjecture over the impact that return volume and product diversity have on the decision for combining vs separating the reverse and forward flows.

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Ketersediaan

Informasi Detail

Judul Seri

International Journal of Retail & Distribution Management

No. Panggil

ATC LO KOS r

Penerbit

Netherlands : Emerald Insight., 2002

Deskripsi Fisik

17 p.

Bahasa

English

ISBN/ISSN

-

Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 30 Issue: 8, pp.407-421

Subjek

Retailing
Operations management
Warehousing
Inbound logistics
Outbound logistics

Info Detail Spesifik

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Pernyataan Tanggungjawab

René B.M. de Koster Marisa P. de Brito

Versi lain/terkait

Lampiran Berkas

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