Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

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Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

David B. Grant - Nama Orang; Jari Juga - Nama Orang; Jouni Juntunen - Nama Orang;

The purpose of this paper is to investigate how perceived service quality influences both a shipper’s satisfaction and subsequent loyalty in third-party logistics outsourcing relationships.

Ketersediaan

IPC Corporate University Library ATC LO GRA s C.1

ATC1602410

Tersedia

Informasi Detail

Judul Seri: Managing Service Quality
No. Panggil: ATC LO GRA s
Penerbit: United Kingdom : Emerald Insight., 2010
Deskripsi Fisik: 18 p.
Bahasa: English
ISBN/ISSN: -
Klasifikasi: LO
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 20 No. 6, 2010 pp. 496-510
Subjek: Distribution Management
Customer loyalty
Finland
Outsourcing
Service quality assurance
Info Detail Spesifik: -
Pernyataan Tanggungjawab: David B. Grant

Versi lain/terkait

Judul	Edisi	Bahasa
The Handbook of Logistics and Distribution Management: Understanding the Supply Chain	5th ed.	en
A Markov decision model to evaluate outsourcing in reverse logistics	Vol. 45, Nos. 18–19, 15 September–1 October 2007	en

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