Article

Service logistics: an introduction

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The Council of Logistics Management has commissioned a study to determine the potential of applying logistics principles in service organisations. The authors suggest that logistics principles are even more important in service organisations than in production firms. To realise this potential, however, the definition of logistics must be expanded. Service logistics is defined as the management of activities which respond to customers on an individual basis. The services′ historical underpinnings are examined and some guiding concepts central to service response logistics are provided. These concepts include the benefit delivery, delivery processes, delivery orientation, responsive planning, and a customer service model that focuses on individual customer needs.

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Ketersediaan

Informasi Detail

Judul Seri

International Journal of Physical Distribution & Logistics Management

No. Panggil

ATC LO DAV s

Penerbit

United Kingdom : Emerald Insight., 1991

Deskripsi Fisik

12 p.

Bahasa

English

ISBN/ISSN

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Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 21 Issue: 7, pp.4-13

Subjek

Information
Customers service
Logistics

Info Detail Spesifik

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Pernyataan Tanggungjawab

Frank W. Davis

Versi lain/terkait

Lampiran Berkas

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