Article

Short-run vs long-run trade-offs in outsourcing relationships: Impacts on loyalty and switching propensity

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The purpose of this paper is to report on a study of a shipper’s dilemma as a customer. Shippers desire both lower costs and good service levels, and this dilemma may lead in the long run to a trade-off consideration between staying loyal to existing service providers and seeking cost reductions from competing providers.

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Ketersediaan

Informasi Detail

Judul Seri

Strategic Outsourcing: An International Journal

No. Panggil

ATC LO JUN s

Penerbit

Finlandia : Emerald Insight., 2010

Deskripsi Fisik

17 p.

Bahasa

English

ISBN/ISSN

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Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 3 No. 3, 2010 pp. 211-225

Subjek

Customer services quality
Outsourcing

Info Detail Spesifik

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Pernyataan Tanggungjawab

Jouni Juntunen

Versi lain/terkait

Lampiran Berkas

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