Article
The Importance of Logistics Efficiency to Customer Service and Firm Performance
Logistics is considered to have a significant impact on a manufacturing organization's performance. This research utilizes a pilot study, a large‐scale survey of manufacturing managers, and linear structural relations (LISREL). The research methods develop measures and test relationships among six constructs: physical supply, physical distribution, logistics spanning processes, customer service, manufacturing flexibility, and firm performance. The results from the research confirm that logistics influences a manufacturer's ability to satisfy customers and overall performance. The level of manufacturing flexibility in the firm, as indicated by the presence of advanced process technology and the participation of manufacturing management in strategy formulation, alters logistics role in organizational success.
Ketersediaan
Informasi Detail
- Judul Seri
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The International Journal of Logistics Management
- No. Panggil
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ATC LO TRA t
- Penerbit
- United Kingdom : Emerald Insight., 1998
- Deskripsi Fisik
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20 p.
- Bahasa
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English
- ISBN/ISSN
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- Klasifikasi
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LO
- Tipe Isi
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- Tipe Media
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- Tipe Pembawa
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online resource
- Edisi
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Vol. 9 Iss 2 pp. 65 - 81
- Subjek
- Info Detail Spesifik
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- Pernyataan Tanggungjawab
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Michael Tracey
Versi lain/terkait
| Judul | Edisi | Bahasa |
|---|---|---|
| The Handbook of Logistics and Distribution Management: Understanding the Supply Chain | 5th ed. | en |
| The impact of logistics performance on organizational performance in a supply chain context | Volume 13 · Number 4 · 2008 · 317–327 | en |
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