Article

The order fulfillment process

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Order fulfillment is a key process in managing the supply chain. It is the customers' orders that put the supply chain in motion, and filling them efficiently and effectively is the first step in providing customer service. However, the order fulfillment process involves more than just filling orders. It is about designing a network and a process that permits a firm to meet customer requests while minimizing the total delivered cost. This involves more than logistics, and it needs to be implemented cross‐functionally and with the coordination of key suppliers and customers. In this paper the order fulfillment process is described in detail to show how it can be implemented within a company, and managed across firms in the supply chain. The, activities of each sub‐process are examined; the interfaces with functional silos, processes and firms are evaluated; and, examples of successful implementations are provided.

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Ketersediaan

Informasi Detail

Judul Seri

The International Journal of Logistics Management

No. Panggil

ATC LO CRO t

Penerbit

USA : Emerald Insight., 2003

Deskripsi Fisik

17 p.

Bahasa

English

ISBN/ISSN

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Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 14 Issue: 1, pp.19-32

Subjek

Supply Chain Management
Logistics
Order processing
Ordering

Info Detail Spesifik

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Pernyataan Tanggungjawab

Keely L. Croxton

Versi lain/terkait

Lampiran Berkas

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