Article

Two dimensions of service: a single carrier analysis

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The purpose of this paper is to investigate the cost of improving service to a motor carrier in the intermodal market. The paper further seeks to validate the existence of two dimensions of service with differing impacts on costs. The physical capacity dimension is related to the traditional view that higher quality costs more and the human performance dimension is related to the production management view that higher quality can actually save money by reducing the need for scrap and rework.

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Ketersediaan

Informasi Detail

Judul Seri

The International Journal of Logistics Management

No. Panggil

ATC LO JOH t

Penerbit

USA : Emerald Insight., 2015

Deskripsi Fisik

18 p.

Bahasa

English

ISBN/ISSN

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Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 26 Issue: 2, pp.238-253

Subjek

Customer services quality
Transportation Economics
Transportation management
Total cost
Econometrics

Info Detail Spesifik

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Pernyataan Tanggungjawab

Ahren Johnston

Versi lain/terkait

Lampiran Berkas

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