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Using LSS to improve the efficiency and quality of a refund process in a logistics center

This study aims to demonstrate a service quality improvement project implemented by the Lean Six Sigma (LSS) methodology to achieve dramatic improvements with respect to service quality and speed in the refund process of the logistics center in Amway Company, Taiwan. It describes in detail how the LSS methodology was applied and how various qualitative and quantitative tools and techniques within the define, measure, analyze, improve and control (DMAIC) logic roadmap have been employed.

Ketersediaan
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IPC Corporate University Library ATC LO SHE u C.1
ATC1602626
Tersedia
Informasi Detail
Judul Seri
International Journal of Lean Six Sigma
No. Panggil
ATC LO SHE u
Penerbit
China : Emerald Insight.,
Deskripsi Fisik
18 p.
Bahasa
English
ISBN/ISSN
-
Klasifikasi
LO
Tipe Isi
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Tipe Media
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Tipe Pembawa
online resource
Edisi
Vol. 4 Issue: 4, pp.409-424
Subjek
Service Quality
Direct selling
Lean Six Sigma
Logistics center
Info Detail Spesifik
-
Pernyataan Tanggungjawab
Versi lain/terkait
Lampiran Berkas
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