Managing Service Quality: An International Journal Determinants and consequences of consumer satisfaction with self-service technology in a retail setting

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Determinants and consequences of consumer satisfaction with self-service technology
in a retail setting

Article

Managing Service Quality: An International Journal Determinants and consequences of consumer satisfaction with self-service technology in a retail setting

Michael Chih - Nama Orang; Hung Wang - Nama Orang;

The purpose of this study is to investigate the antecedents and consequences of consumer
satisfaction with the use of self-service technology (SST) in a retail setting. Design/methodology/approach – In cooperation with a survey firm, a total

Ketersediaan

IPC Corporate University Library ATC LE CHI m C.1

ATC1802804

Tersedia

Informasi Detail

Judul Seri: Managing Service Quality: An International Journal
No. Panggil: ATC LE CHI m C.1
Penerbit: Taiwan : Emerald Insight., 2012
Deskripsi Fisik: 20 p.
Bahasa: English
ISBN/ISSN: 0960-4529
Klasifikasi: LE
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 22 No. 2, 2012 pp. 128-144
Subjek: Retailing
Consumer satisfaction
Self-service
Self-service technology
ECM-IT
Perceived control
Perceived convenience
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Michael Chih

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