Article

Measuring Business Process Management using Business Process Orientation and Process Improvement Initiatives

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Organisations today are aware that one of the means of enhancing their competitive position is to transform to become more process-centric as it is through operational excellence that strategic outcomes can be realised (Jeston, 2008; Richardson, 2007). A process-centric organisation is focused on documenting, managing, monitoring and improving the performance of their process outcomes. Business Process Management or BPM is a management philosophy for organisations to move towards becoming a processcentric organisation. The move to process orientation is important for organisations keen on breaking down barriers within the structure, improving communications for problem solving and increasing customer value (Sever, 2007). The main difference between a process-driven organisation and a functionally-driven organisation is that the process-driven organisation is
geared towards meeting and satisfying customer needs while a functionally-driven organisation is one that is geared towards meeting its targets.

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Ketersediaan

Informasi Detail

Judul Seri

Business Process Management Journal

No. Panggil

ATC MG NAD m

Penerbit

: Emerald Insight., 2016

Deskripsi Fisik

20P

Bahasa

English

ISBN/ISSN

-

Klasifikasi

MG

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 22 Iss 6 pp.

Subjek

business
Business Management
business process management

Info Detail Spesifik

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Pernyataan Tanggungjawab

Devika Nadarajah

Versi lain/terkait

Lampiran Berkas

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