Article
Knowledge Flow‐Based Business Process Redesign- Applying A Knowledge Map To Redesign A Business Process
Knowledge flows and business processes cannot be separated because knowledge is inputted and outputted through business processes. Knowledge flows inherit the feature and appearance of corresponding business processes; therefore, one can identify problems within business processes by analyzing corresponding knowledge flows. The methodology is composed of the following sections: knowledge mapping, knowledge profiling, knowledge flow identification, knowledge flow optimization and TO-BE process visualization.
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