Article

Evaluating the service requirements of dedicated container terminals: a revised IPA model with fuzzy AHP

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The purpose of this article is to evaluate the service requirements of dedicated container terminals (DCTs). In this article, the service attributes (SAs) of DCTs were first discussed. A fuzzy analytic hierarchy process model was then constructed to measure the users’ perceived importance and dissatisfaction for each of the SAs. Based on these two measurements, a revised importance-performance analysis model was proposed to identify the SAs that should be improved. To validate the model, the dedicated container terminal of Evergreen Marine Corp. (EMC DCT) at Kaohsiung Port and its users were empirically investigated. With respect to the empirical results, managerial implications of the findings in improving service quality for the EMC DCT are discussed.

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Ketersediaan

Informasi Detail

Judul Seri

Maritime Policy & Management The flagship journal of international shipping and port research

No. Panggil

ATC LO HSU e

Penerbit

Taiwan : routledge taylor france group., 2015

Deskripsi Fisik

18 p.

Bahasa

English

ISBN/ISSN

1464-5254

Klasifikasi

LO

Tipe Isi

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Tipe Media

-

Tipe Pembawa

online resource

Edisi

Vol. 42, No. 8, 789–805

Subjek

Container Terminal
AHP
service attribute
IPA
fuzzy

Info Detail Spesifik

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Pernyataan Tanggungjawab

Wen-Kai K. Hsu

Versi lain/terkait

Lampiran Berkas

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