Service quality in maritime transport: conceptual model and empirical evidence

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Article

Service quality in maritime transport: conceptual model and empirical evidence

Vinh V. THAI - Nama Orang;

Abstract
Purpose – The purpose of this paper is to extend knowledge on service quality and how it is defined and thus, managed, in the context of maritime transport by proposing and testing a new conceptual model of service quality. Design/methodology/approach – The study used a sample of 197 shipping companies, port operators and freight forwarders/logistics service providers, employing the triangulation of both mail survey and in-depth interview techniques. A total of 120 usable questionnaires were returned and 25 interviews conducted. Data were analysed using the SPSS 13.0 software and thematic analysis technique.

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IPC Corporate University Library ATC PO VIN a

ATC370000

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Informasi Detail

Judul Seri: Service quality in maritime transport: conceptual model and empirical evidence
No. Panggil: ATC PO VIN a
Penerbit: Australia : Emerald Insight., 2007
Deskripsi Fisik: 26 halaman
Bahasa: English
ISBN/ISSN: -
Klasifikasi: ATC
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Service quality in maritime transport
Subjek: Economic Maritime
Maritime Logistics
Indonesia Maritime
Info Detail Spesifik: 26 halaman
Pernyataan Tanggungjawab: Vinh V. THAI

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