Article

A study of successful quality improvement programs in the transportation industry

---

Abstract
This article presents the findings of a comprehensive, exploratory survey concerning transportation quality improvement programs. Various quality improvement program dimensions were compared among two groups of respondents: those who experienced market share increases or cost decreases associated with the quality programs, and those who did not.
The survey examined firms' general focus on quality and customers, the use and design of formal quality improvement programs, and the success and current status of these programs. A number
of significant quality program differences were found when comparing the two groups, including differences in top management support, benchmarking practices, customer interaction, and
program design elements.

---

Ketersediaan

Informasi Detail

Judul Seri

A study of successful quality improvement programs in the transportation industry

No. Panggil

ATC PO JOE a

Penerbit

USA : Emerald Insight., 1999

Deskripsi Fisik

19 halaman

Bahasa

English

ISBN/ISSN

-

Klasifikasi

ATC

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

online resource

Edisi

Benchmarking: An International Journal

Subjek

Material Management
Office Management
Management Communication

Info Detail Spesifik

19 halaman

Pernyataan Tanggungjawab

Joel D. Wisner

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar