Article
Application of fuzzy QFD for enabling agility in a manufacturing organization A case study
Abstract
Purpose – The purpose of this paper is to report on research in which a fuzzy quality function deployment (QFD) approach has been used for enhancing agility improvement of a traditional manufacturing organization.
Design/methodology/approach – QFD approach incorporated with fuzzy logic was used for scientific prioritization of agile decision domains, agile attributes and agile enablers. Data were gathered from a traditional manufacturing organization and the prioritization was carried out. Findings – The implementation experience indicated that fuzzy QFD approach could be used for enabling agility improvement.