Do task- and relation-oriented customers co-create a better quality of service?

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Do task- and relation-oriented customers co-create a better quality of service?

Fung Yi Millissa Cheung - Nama Orang; Wai Ming To - Nama Orang;

Abstract
Purpose – The purpose of this paper is to explore how task- and relation-oriented customers co-create high quality services with frontline employees from the perspective of customer-dominant (C-D) logic. Design/methodology/approach – The authors reviewed the service management literature and identified a number of critical components that help service providers understand the psychology and behaviour of their customers, and how their customers perceive service encounters. The authors tested the theoretical model using a random survey sample of 707 consumers in Hong Kong.

Ketersediaan

IPC Corporate University Library ATC PO FUN a

ATC160074131

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Informasi Detail

Judul Seri: Do task- and relation-oriented customers co-create a better quality of service?
No. Panggil: ATC PO FUN a
Penerbit: China : Emerald Insight., 2014
Deskripsi Fisik: 21 halaman
Bahasa: English
ISBN/ISSN: -
Klasifikasi: ATC
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Management Decision
Subjek: logistic Management
Information - Management
Change Management
Info Detail Spesifik: 21 halaman
Pernyataan Tanggungjawab: Fung Yi Millissa Cheung

Versi lain/terkait

Judul	Edisi	Bahasa
Performance Management : A Pocket Guide for Employee Development	2nd Ed.	en
Logistic core operations with SAP : inventory management, warehousing, transportation, and compliance		en
Management and leadership development		en

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