Article
Exploiting the concept of a manufacturing system part IV The innovative action learning organisation
Abstract
Purpose – The purpose of this paper is to describe in detail how “process knowledge worker” based task forces can enable effective business process improvement (BPI). This successful methodology involves innovation (I), action learning (AL), and extends throughout the organisation (O). The authors show that the resultant IALO is a repeatable and transferable approach to sustainable business performance enhancement; also that IALO adequately covers “Senge’s many faces” as identified by Ortenblad and enables effective change built on “best practice” business process systems engineering.