To become or remain competitive in their markets, companies must continuously strive to gain maximum return on their investment in resources. Many companies have identified the logistics or supply chain management process as an area of opportunity to add value
The purpose of this paper is to study the process, network, skills and practices of service parts logistics organizations in the Asia Pacific region. Specifically, it attempts to propose a new framework for service parts logistics management based on interview inputs from several leading automotive and aerospace companies. This paper also seeks to identify the trends and opportunities for servi…