Many people believe that good documentation systems are vital for quality performance of a company. However, if the system is not optimized or it does not take the specific industry into consideration, inefficiency may result. Therefore, in the process of implementing the ISO 9000 standards, careful matching between the standard requirements with the practical characteristic of the industry i…
Before China’s opening and reform policy transformed foreign trade, personal relationships characterised mainly domestic trade. Burgeoning international supply chains (ISC) require efficient document transfers to accompany large cargo shipments, but China’s users of bills of lading (BOLs) increasingly experience delays or fraud. The purpose of this study is to investigate the potential for …