ohn Tschohl's latest book, Empowerment: A Way of Life, focuses on one simple, yet powerful, principle: Empowered employees will give excellent customer service, turning unhappy customers into happy, repeat customers. Moreover, happy, empowered, fulfilled employees are less likely to leave the company--reducing turnover. Solving a customer's problem quickly benefits everyone, and that is why the…
Featuring activities and exercises designed for groups of any size, The Big Book of Low-Cost Training Games proves that training can still deliver outstanding results, even when you?re watching the bottom line. Whether you?re a trainer or facilitator, a group leader or manager, you?ll find the games in this book are excellent tools for building trust, exploring character, fostering collabora…
The ADDIE process is past its prime. It was developed long before Agile and other iterative processes that have introduced greater efficiencies in design and development, fostered more creativity, and addressed effective stakeholder involvement. Leaving ADDIE for SAM introduces two new concepts?SAM, the Successive Approximation Model, and the Savvy Start. Together, they incorporate contemporary…
Learn how to plan and organize any training project-AND control its time, cost, quality, and scope-with this fast-paced and highly readable book. Read solutions you can use immediately to build flexible project management plans, estimate required work effort, schedule steps and allocate resources, communicate project status, and perform a post-project review.
Don't leave money sitting on the table! So many trainers open with housekeeping details or close with an off-hand remark about running late. Yet the opening and closing of your workshops are critical training real estate! Time is money and wasting opportunities like this is like leaving money on the table. This latest edition of the SCORE! series brings you more than 50 new, never before publis…
Don't Be Dull! There is no boring content, only boring presenters! The perception of boring content, especially in technical training, is a result of presenters not sharing with their learners what is in it for them and then choosing a dull and dry format with which to present the information. Once you have shown your learners how their lives, jobs, work performance, environment or safety can b…
Learning professionals are finding success applying game-based sensibilities to the development of instruction. This is the first book to show how to design online instruction that leverages the best elements of online games to increase learning, retention, and application. It explains how to match different game strategies to types of learning content for the right learning outcome and discuss…
Make your foray into successive approximations successful and as easy as possible. In the 2012 bestseller, Leaving ADDIE for SAM, learning professionals were introduced to the Successive Approximation Model (SAM) and the Savvy Start?the key to a successful project kick-off. Together, these concepts incorporate contemporary Agile processes that simplify design and development, yielding more ener…
Launching and managing a successful e-learning project is much easier when you use the proven steps and strategies in this practical guide. Learn how to avoid technical issues that can bring an e-learning project to a halt. Includes hands-on exercises and worksheets.
Following Karl Kapp's earlier book The Gamification of Learning and Instruction , this Fieldbook provides a step-by-step approach to implementing the concepts from the Gamification book with examples, tips, tricks, and worksheets to help a learning professional or faculty member put the ideas into practice. The Online Workbook, designed largely for students using the original book as a textbook…