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Enhancing customer orientation of service delivery systems: an integrative fr…
To streamline and improve their service delivery systems, service organizations have much to learn from their manufacturing counterparts in the use of quality and process improvement tools. The purpose of this article is to present a practical framework which integrates these tools in order to enhance the efficiency and customer orientation of service delivery systems. Two examples are used to …
- Edisi
- Volume 9 · Number 3 · 1999 · pp. 198–203
- ISBN/ISSN
- 0960-4529
- Deskripsi Fisik
- 8 p.
- Judul Seri
- Managing Service Quality: An International Journal
- No. Panggil
- ATC LE MAH e C.1
Paying for convenience: Attractiveness and revenue potential of time-based de…
The purpose of this paper is to investigate the potential of a new convenience-enhancing service at the interface between retailers and consumers: time-based delivery of parcels. The service allows consumers to choose a preferred time slot for a parcel to be delivered. This convenience-enhancing logistics service may be attractive for consumers, retailers, and logistics service providers. The a…
- Edisi
- Vol. 42 No. 6, 2012 pp. 584-606
- ISBN/ISSN
- -
- Deskripsi Fisik
- 25 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO GOE p
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