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Defining service quality in tramp shipping: conceptual model and empirical ev…

THAI, Vinh V.TAY, Wei Jun TAN, Raymond LAI, Alan

Tramp shipping constitutes a prominent segment of the shipping market. As customers increasingly seek value from service providers for low price but yet high quality services, there is a pressing need to understand critically what construe the service quality for the tramp sector. In this respect, however, no prior research has been conducted for this market segment. This study recognises the g…

Edisi: Volume 30 Number 1
ISBN/ISSN: -
Deskripsi Fisik: 29 p.
Judul Seri: The Asian Journal of shipping and logistic
No. Panggil: ATC PO THA d

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