As they account for the largest share of employment and value added, services do not (or cannot) lie outside a Schumpeterian view of innovation phenomena. Of the various attempts at shedding more light on the mechanisms of innovation in service industries and firms, we consider the “reverse product cycle” to warrant special attention because of its highly thought-provoking nature and its th…
There is no doubt that the kind of existential change required to rise to the challenge of disruption is the hardest challenge a leader will ever face. . . At the same time, it’s the greatest opportunity a leadership team will ever face. The disruption that frequently rips an incumbent apart almost always results in net market growth. – Scott D. Anthony and co-authors[1] There is another ap…