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Ditemukan 1 dari pencarian Anda melalui kata kunci: subject="International expedit...

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Applying a Kansei engineering-based logistics service design approach to deve…

Mu-Chen Chen Kuo-Chien Chang Chia-Lin Hsu Jia-Hau Xiao

To obtain a competitive advantage in the logistics market, international express companies should design services to stimulate customers’ usage intention by understanding customers’ affective perceptions (or in Japanese, Kansei) of the service offerings. Thus, the purpose of this paper is to analyze the relationships among the service elements of international express, customer Kansei perce…

Edisi: Vol. 45 Issue: 6, pp.618-646,
ISBN/ISSN: -
Deskripsi Fisik: 31 p.
Judul Seri: International Journal of Physical Distribution & Logistics Management
No. Panggil: ATC LO XIA a

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