Purpose – The purpose of this paper is to investigate the microfoundations of customer knowledge acquisition during logistics innovation development. Specifically, the authors explore the activities and behaviors of employees with customer contact (i.e. boundary-spanning employees (BSEs)) to deepen and broaden their knowledge about customers for the development of innovations. Design/meth…
The purpose of this paper is to learn more about logistics innovation processes and their implications for the focal organization as well as the supply chain, especially suppliers.
Innovation has become the most important driver of firm competitiveness in advanced economies. In today's competitive environment, firms need to complement technological innovation with non-technological innovation concerning services, people and organization in order to survive and prosper. It is widely acknowledged that innovations emerge in social interactions in which diverse actors share c…
The purpose of this paper is to present the latest innovations in the drug distribution processes of hospital companies, which are currently dealing with high inventory and storage costs and fragmented organizational responsibilities.