The purpose of this paper is to share the authors’ experiences of using the repertory grid technique in two supply chain management studies. The paper aims to demonstrate how the two studies provided insights into how qualitative techniques such as the repertory grid can be made more rigorous than in the past, and how results can be generated that are inaccessible using quantitative methods.
The purpose of this paper is to analyze how performance measurement systems (PMSs) can be used to support the key elements of the logistics change process.
The purpose of this paper is to consider theory development related to returns management within supply chain strategy. The marketing/logistics relationship relative to the returns management process is investigated.