This title is an implementation blueprint for Six Sigma! ""The Six Sigma Way" demystifies Six Sigma with a real-world 'how-to 'guide. A good investment for any business planning to launch Six Sigma." - John Biedry, VP Quality and Compliance, Sears Home Services. Cost reduction ...productivity improvement ...customer retention ...these are the promises of the Six Sigma quality management system.…
Have you ever wondered whether your business continuity plan is any good, or whether you've even got a business continuity plan? Anyone can write a simple document, call it a business continuity plan and hope for the best. But, unless you know that it will do what it is supposed to, it may be a wasted investment. This practical guide to the ISO22301 business continuity management system standar…
Customer service is of significant concern to an airline passenger. The on‐time performance of an airline is one of the important indicators of customer service. Analyses whether there is any relationship between airline flight delays and the financial situation of an airline. Identifies association between the probability of delay and financial factors of an airline using logistic regressi…