The purpose of this paper is to provide a case study on endorsing process improvement in maritime operations by implementing design of experiments on Lean Six Sigma performance responses. It is demonstrated how process efficiency and environmental muda may be dealt with simultaneously in a lean-and-green project driven by hardcore Six Sigma tools
The total quality management (TQM) revolution of the 1980s and recent emergence of business reengineering (RE) has shifted the focus of quality improvement efforts from individual products to processes which lead to the creation and supply of these products. The literature, however, lacks a comprehensive framework for process improvement. In this paper, we present a seven‐dimension framewor…