The use of reverse logistics has received increased attention in the literature, although the role that reverse logistics capabilities plays in enabling firms to achieve cost savings has not been empirically examined. Reverse logistics capabilities can enable retailers to enhance their return policies and improve their overall cost position. This paper aims to address these issues.
Purpose – This paper seeks to present a decision-making model for manufacturers to maximize their profits in reverse logistics operations. Design/methodology/approach – A system dynamic model has been developed to complement with prior models and is validated using data collected from a computer company manufacturer handling returns with volumes transacted over a period of two years. F…
The purpose of this paper is to present a framework to manage product returns for reverse logistics by focusing on estimation of returns for select categories of products in the Indian context.
It is not surprising that proper implementation of reverse logistics systems can result in better customer loyalty and reduction in operational costs due to reuse or remanufacturing of some parts. This is particularly important for those industries with a short product life cycle, like the mobile phone industry. The major objective of this paper is to present the results of a pilot survey with …
The paper aims to illustrate the business process of reverse logistics by focusing on studying the business activities of the distribution center of a major department store.