Despite the proven benefits of high‐performing spare parts logistics, recommendations on how to organize spare parts logistics in China are rather rare. The absence of spare parts logistics concepts for China is surprising, since the spare part business is the profit pool of the capital goods industry: spare parts create about 17 percent of the industry's total revenue. The margins involved i…
The purpose of this paper is to study the process, network, skills and practices of service parts logistics organizations in the Asia Pacific region. Specifically, it attempts to propose a new framework for service parts logistics management based on interview inputs from several leading automotive and aerospace companies. This paper also seeks to identify the trends and opportunities for servi…
Some managers may assume that improvements in service can only be achieved by an increase in stock investment and that any stock reduction will reduce service efficiency. However, it is possible to combine a reduction in stock with an overall increase in effectiveness. Unisys found that this “win‐win” option is a viable alternative when it carried out a review of its customer service bu…
The work deals with the topic of spare parts management in a space system. The paper is divided into three parts. The first one is dedicated to the characterization of the system structure and presents the particularities related to the spare‐elements procurement. Modelling is the object of the second part. After having exposed the bases of the problem to be solved, a macro‐model is intro…
The paper has two main aims: to focus on how the spare parts optimization process was conducted in the Norwegian Defence procurement projects that had used the system approach based on OPUS10, and whether coordination issues affected the process and results; and to analyse empirical data in order to evaluate whether the theoretical claim of the system approach used through OPUS10, being better …
Service parts are needed for maintenance of industrial systems as well as for consumer products. Their logistics has an inherent difficulty: common models for inventory management are invalid, as the demand process is different and demand data scarce. The paper discusses experiences gained in case studies of practical stock control techniques. New concepts aimed to reduce the problem of slow mo…