Our work discusses the results of a survey among French logistics service providers. In a highly competitive context characterized by "time compression", technological effort becomes a key variable and a means of differentiation between third-party logistics providers. The success of logistics outsourcing relationships is entrenched in the third-party’s technological ability to improve the su…
Asserts that developments in management of technology (MOT) deserve more attention than they currently receive in relation to management of quality. Argues that organisations, or groupings of organisations, that recognise the consumer potential of the new technologies, and learn how to deliver them, will be the total quality performers of the new millennium. Considers that the pace of technol…