This paper aims to evaluate the main business models used for airlines’ maintenance, repair and overhaul (MRO) activities and determine the activities to which these relate
This paper aims to provide a tool for measuring air passenger satisfaction and for identifying the critical service aspects available in the terminal in order to offer services characterised by a high level of quality.
The purpose of this paper is to carry out a comprehensive review for state-of-the-art works in disruption risk management of express logistics mainly supported by air-transportation. The authors aim to suggest some new research directions and insights for express logistics practitioners to develop more robust planning in air-transportation.
The paper studies the relations between logistics of international express shipments and air traffic analysing the basic characteristics of international express shipments that are carried by combined transport, usually road vehicles and aircraft. The paper indicates the possibility of optimising individual technological processes in the logistic chain of express shipments distribution. It anal…
Describes the integrated logistics IT programme recently introduced in the Fleet Air Arm. This is part of a wider strategy to introduce improved management techniques. Explains the historical factors which led to the recognition of the need for the programme. Discusses some of the difficulties encountered and the challenges faced, and identifies the benefits.
Few industries can match aircraft manufacture and carriers for their volatility – there are so many external factors that can affect the bottom line. The last two years have seen a global economic downturn, the war in Iraq and threats of terrorism taking their toll. The SARS virus was another entirely unpredictable factor that has affected the industry adversely and which helps to account f…
The Master Plan has long been the traditional go-to approach to airport development. It was originally conceived for a scenario of stable growth. In recent decades, however, the airport industry has undergone substantial structural changes, with the traditional Master Plan progressively revealing limitations with regard to airports coping with the market’s unpredictability. There have since b…